Legal
Terms of Service
Effective August 22, 2026
These Terms apply when you access ReFit or use our trade-in, shipping, inspection, or payout services.
Using ReFit
You must be at least 18 and able to enter a binding agreement. You are responsible for accurate account, device, shipping, and payout information and for keeping your account secure.
Quotes and inspection
Online quotes are estimates based on the model, storage, carrier, condition, and other details you provide. They expire at the time shown with the quote and are not final until we receive and inspect the device. If the phone matches its description, we pay the quoted amount. If a material detail differs, we may increase or decrease the offer and will explain the reason.
Adjusted offers and free returns
An adjusted offer shows the revised amount and a response deadline, normally seven calendar days. You may accept or decline it from your ReFit account. ReFit does not automatically accept a lower offer solely because you did not respond. If you decline before the deadline, or a lower offer expires without your acceptance, we will arrange tracked return shipping to the original ship-from address at no shipping charge. Contact us before responding if you believe the inspection is wrong. We may withhold or redirect a return when required by law, a carrier, or a fraud or safety review.
Device ownership and data
You represent that you own each device or are authorized to sell it, that it is not lost or stolen, and that it is not subject to an undisclosed financing obligation, activation lock, or account restriction. Remove personal data, disable device locks, and back up anything you want to keep before shipping. ReFit is not responsible for data left on a device.
Shipping
Use the ReFit label and follow the supplied packing instructions. Keep the carrier receipt until the trade-in is complete. Shipping coverage is subject to carrier rules, proper packaging, tracking records, exclusions, and declared-value limits; it is not an unconditional guarantee against every loss or damage. Report a shipping problem promptly so we can assist with a carrier claim. You are responsible for information or devices sent outside the ReFit label and order process.
Payouts
We initiate payment only after inspection, acceptance of the final offer, and payout approval. Timing after initiation can vary by payout provider, weekends, holidays, account restrictions, or information that requires verification. You are responsible for supplying accurate payout details. A payment is complete only when ReFit confirms the provider result.
Ownership and title
You retain title to a trade-in device until ReFit accepts the final offer and completes payment. If a device must be returned, title remains with you. You authorize ReFit to receive, inspect, test, photograph, erase, and securely hold the device while the trade-in is being evaluated.
Founding Sellers and referrals
The first 100 trade-in orders that reach completed status after confirmed payment receive a numbered Founding Seller record. This recognition has no cash value, ownership rights, transferability, or guaranteed future benefit. ReFit may record first-trade-in attribution from valid share links. No referral payment, points, or other reward applies unless ReFit publishes separate promotion terms that expressly provide one.
Prohibited conduct
Do not use ReFit for stolen goods, fraud, money laundering, sanctions evasion, abusive activity, unauthorized access, service disruption, or violations of law. We may restrict access, hold a transaction for review, or cooperate with authorities when reasonably necessary.
Service availability and liability
The service is provided on an as-available basis. To the fullest extent permitted by law, ReFit is not liable for indirect, incidental, special, or consequential damages. Nothing in these Terms limits rights or remedies that cannot legally be limited.
Changes
We may update these Terms as the service changes. The effective date above identifies the current version. Continued use after an update means the revised Terms apply to future activity.
Contact us
Questions about these Terms can be sent to support@shoprefit.com.